Building an ITOM Foundation Under Strict Access Constraints

We set up the platform, completed virtual infrastructure discovery and a server discovery pilot, and enabled endpoint certificate discovery, with automation that cleared discovery access barriers.

Challenge

A national defense IT organization needed a reliable ITOM foundation for infrastructure visibility and certificate lifecycle management. Discovery access and environment readiness were tightly constrained.

Our work

We supported platform setup, completed virtual infrastructure discovery and a server discovery pilot, and enabled endpoint certificate discovery. We built automation to get past discovery access barriers.

Outcome

Virtual infrastructure discovery is complete and endpoint certificate discovery is running. Broader rollout and certificate workflow validation are in progress.

ServicesDiscoveryCertificate managementAutomation