Success Stories

Selected engagements across enterprise IT, aerospace and defense, and telecom networks, from focused proofs of concept to integration engineering and operational delivery.

Gaming technologyDiscovery and Service Mapping

Automating Discovery and Service Mapping for a Payment Service

After a successful proof of concept, we automated data center discovery end to end and built the first service map for a key payment service.

DiscoveryService MappingCMDB

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Financial servicesProof of concept

Making Critical Banking Dependencies Visible

A banking ITOM proof of concept that met its technical feasibility objective: a business-critical service mapped with a semi-automated approach, and a foundation for broader rollout.

DiscoveryService MappingCMDB data enrichment

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Aerospace and defenseArchitecture and advisory

Designing a Secure ITOM Capability for an Aerospace Manufacturer

We designed the solution architecture and deployment for a secure, resilient ITOM capability, and the engagement grew into platform performance remediation and new automation work.

Solution architecturePlatform performanceAutomation

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Enterprise softwareDiscovery and integration

Bringing a Monitoring Connector to Production Readiness

We advanced discovery and integration work and brought a monitoring connector to production readiness, with positive feedback from the customer.

DiscoveryIntegrationSoftware Asset Management

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Telecom technology vendorsConnector engineering

Connecting Telecom Technology to Enterprise Operations

We built Service Graph Connectors that give specialist telecom technology an integration path into the ServiceNow configuration data model.

Service Graph ConnectorsIntegration design

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Telecom operatorsOperational support

Supporting Kubernetes Platforms Across Three Telecom Operators

We ran DevOps for three operator accounts: Kubernetes and the connected application, database, storage, certificate and integration layers.

DevOpsKubernetes platform operations

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Telecom service providerApplication and network support

Sustaining Support for a Large Telecom Network

Application and Network expertise used to support a large telecom environment: 98 tickets resolved and 13 planned maintenance windows in the 2026 review period.

Specialist supportOperational automation

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Telecom operators and delivery partnersSoftware delivery

Engineering OSS Capabilities for Telecom Transformation

With a telecom delivery partner, we developed wireless B2C capabilities for three operator accounts and wireline B2C capabilities for one.

OSS software engineeringDelivery support

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Defense IT organizationITOM foundation

Building an ITOM Foundation Under Strict Access Constraints

We set up the platform, completed virtual infrastructure discovery and a server discovery pilot, and enabled endpoint certificate discovery, with automation that cleared discovery access barriers.

DiscoveryCertificate managementAutomation

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Telecom operatorAI-guided migration

Testing AI-Guided Migration of Telecom Inventory

For a proof of concept, we built a custom migration tool and loaded logical inventory and topology relationships into ServiceNow, keeping device hierarchies intact.

Data migrationTelecom inventoryAI-guided tooling

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Telecom software vendorProof of concept design

Scoping an Enterprise Proof of Concept

We refined the statement of work, agreed the evaluation areas with the customer and ServiceNow, and proposed a phased approach that balances evaluation depth and scope.

DiscoveryService MappingSoftware Asset Management

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